DELIVERY & RETURNS
We process your order right away. You will be advised of delivery within 2 working days of placing the order. All orders will be despatched within 3 to 10 working days. Our usual hours are Monday - Saturday 9.00 a.m. to 6.00 p.m. Once the goods are despatched you will be notified via e-mail and in most cases given our courier's tracking number to follow the progress of your order.
Goods that are out of stock may take between 2 - 8 weeks of receipt of order. We will inform you of this. In the unlikely event of goods taking longer than the 2 - 8 week period you will be contacted by us. We will give the option for the order to be cancelled if the lead time is unsuitable without penalty to the customer.
We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected.
We will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter. Please note you have 7 working days from receiving the goods to report any unwanted items (unused and in original packaging) and 48 hours from receiving the goods to report any damages. We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.
Please be aware that an alternate delivery address may affect dispatch times, otherwise to prevent fraud, goods will only be delivered to the billing address or a business address.
Please note if you refuse delivery of goods, and you want to keep the order you will be charged a delivery fee. The free delivery offered is for one delivery attempt only.
If you require re-delivery, Hegarty Lighting Ltd reserve the right to charge these additional shipping costs. Should you wish to cancel the order at this point, Hegarty Lighting Ltd reserve the right to deduct from any refund the cost of the initial delivery charge plus extraneous costs incurred as a result of the Goods being returned to Hegarty Lighting Ltd.
Your satisfaction is our main priority.
Should you find yourself in the unlikely situation where you are not entirely satisfied with your product, we will be more than happy to refund the original price of stock items.
The goods must be returned by your own means within 7 days of receiving the delivery (the date of the delivery will be recorded by our carriers). We must obviously receive the goods back in a sale-able condition, unused, unmodified in the original packaging and box, with all associated components i.e. lamps.
Please understand that we will be unable to refund any direct costs such as the postage, packing and insurance costs.
Until the goods reach our possession you are ultimately responsible for the condition and well being of the product. We urge you to pack the goods to the same degree as to which they were received with all protective packaging in place.
Should we receive any goods back without packaging we will not issue a refund.
Please be aware that you waive any right to return any goods that are classed as bespoke products. Products that fall in this category have been clearly marked on their product pages.
This returns provision does not affect your statutory rights (relating to faulty or mis-described goods or your right to cancel orders under the consumer Protection (Distance Selling) regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau.
You must report any damaged goods upon receipt of your delivery within 48 hours by e-mail.
Please note that the courier will require you to sign that you have received the product in good working condition, if you do not have the opportunity to examine the goods you must sign for the goods “un-examined”. If the goods or outer packaging is damaged please sign for the goods as “package damaged” or refuse the delivery.
Please be aware that a signature will be required in order for the goods to be delivered. Therefore, please ensure that there is someone available to take possession of the goods when the delivery is scheduled.
Faulty or Incorrect Goods
Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Hegarty Lighting Ltd within 7 days of receipt. Arrangements for the collection of faulty or incorrect goods will be made by Hegarty Lighting Ltd. We will then contact you for your credit card details and refund your credit card accordingly. Upon receipt of the returned goods, we will refund the contract monies to the customer within 5 working days thereafter.
Hegarty Lighting Ltd will in no way be responsible or liable for any costs incurred due to faulty goods, shortages or late deliveries relating to electricians fees or time taken from place of employment.
Faulty Goods within warranty period
If you find yourself in the situation where your goods are found to be faulty within the warranty period and you require a replacement product please email or write to us immediately. We will need to contact the relevant manufacturer to make the necessary arrangements. It is likely the manufacturer may require a test to confirm your goods are faulty, in this scenario please follow our returns procedure as detailed in our returns policy section.
Please note that all fittings that are sold complete with lamps or tubes, are supplied on the basis that they are free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the delicate nature of these products we are unable to supply free of charge replacements.
Lamp life is calculated on an average and will vary depending on your location; fluctuations in voltage can considerably affect your lamp life.
All of our products are checked by hand prior to them being dispatched to ensure their quality.
Should you find yourself in the position where you need to cancel any goods prior to them being dispatched, you are asked to contact us by email as soon as possible.
Any goods that have already been dispatched will have to be returned by our returns procedure as detailed in our returns policy section.